| Pluralsight |
Farmington, Utah |
Feb. 2014 - Present |
Content Specialist, Developer Content |
- Developed an entirely new Content team role focused on curriculum management.
- Spearheaded topic selection and curriculum development for in-app learning path feature.
- Created processes and documentation for learning path management.
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| Seamless.com |
Sandy, Utah |
Aug. 2012 - Feb. 2014 |
Partner Care Representative |
- Promoted internally from the data entry to a specialized restaurant partner support team.
- Handled basic troubleshooting for Nexus tablets provided to high-value partners.
- Accounts receivable for catering partners and manual catering order creation in the internal database.
|
| USPS Remote Encoding Center |
Salt Lake City, Utah |
Jan. 2011 - Aug. 2012 |
Data Conversion Operator |
- In top 15% of performers for data entry in both live (real-time images) and buffered mail (stored images) platforms.
- Consistently exceeded speed and productivity goals set by supervisors.
- Chosen for specialized training in entering specific mail types (packages, magazines, etc.).
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| Comfort Inn |
Sandy, Utah |
May 2010 - May 2011 |
Front Desk Coordinator |
- Managed scheduling and time off for front desk staff.
- Coordinated training for front desk staff on protocols and new systems from the Choice Hotels head office.
- General guest service, checking in/out, light cleaning of front desk area.
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| Joe's Crab Shack |
Sandy, Utah |
May 2008 - May 2010 |
Certified Host Trainer |
- Selected for the Certified Trainer program to train new hires on host duties.
- Handled seating, wait times, and call-ahead reservations for guests.
- Carried out weekly inventory on clothing and merchandise for in-restaurant store
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